“Mistakes and errors have been a part of every company since the beginning of time”.

“What difference does it make❓ “.

11 reasons why 👇
- Hard monies spent on resolving.
- Customer disappointment and/or loss.
- Loss of moral living in firefighting mode
- Wasted member time researching and fixing.
- Less time left to focus on business improvement.
- Language used tells us more mistakes and errors to come.
- Loss of respect for management, as “nothing ever improves”.
- Increased staff turnover due to unbearable daily customer complaints.
- In constant recruitment mode replacing those who resigned out of frustration.
- Increased stress due to increase workload to recruit, training and fix problems.
- Worst case… business ends up closing.

Doing the right thing isn’t easy, but it’s the right thing to do today.